Qualifications

5-6 years required experience in:

• Client interface and communication in a consulting capacity
• Business analysis and requirements gathering
• Customer support and issue resolution

Essential job duties

• Maintain a thorough understanding of our service offerings, technical abilities and delivery processes
• Understand customer requirements and effectively bridge communication between customers and technical staff
  • Act as primary point of contact for client, engaging them with regular calls and emails
  • Develop and deepen relationships with existing customers, identifying new opportunities
  • Acts as Business Analyst to develop and document business requirements
  • Interfaces with Solution Architect as needed
  • Develops quote, proposal and/or statement of work
  • Provides demonstrations of key product solutions for his/her customers
  • Present solutions and quotes to the customer
  • Follows up on new opportunities through close
  • Provide online and onsite training for system administrators, managers and end users
  • Perform customization work including configuration of fields, relationships, advanced finds, dashboards, business process, business rules, workflow
• Manage agreement renewals, monitor agreement utilization with quarterly reviews, document value provided
• Responsible for high level of customer satisfaction and value

Job specific competencies

• Communication skills — ability to communicate clearly, listen with empathy and deliver bad news with grace
• Multi-tasking – ability to move quickly and efficiently between tasks. Able to handle fast-paced environment and keep an even, pleasant attitude throughout
• Love to learn — continuously improves knowledge through reading and self-study
• Humble/no ego — willingness to roll up sleeves and get hands dirty in order to get things done; team player